Post by ajmirakhan456 on Aug 30, 2023 6:02:15 GMT -5
Furthermore, dissatisfied customers are the ones who show the company what its weaknesses are so that they can be improved. 10. Every customer is equal Every consumer is unique and each will have a different relationship with your company. Customize the contact with each one and value less rigid conversations to improve your customer's satisfaction. It is nothing new that we are living in a digital age, in which technological solutions emerge and gain more space every day. Today, consumers and companies are increasingly using different technologies on a daily basis. Speaking of technology, in this post we will address self-service as a technological innovation.
It allows consumers to perform their own service, without needing an attendant (person) to do so. Through the URA itself, it is possible, for example, to check the balance available on your credit card or to Special Database request a duplicate of the slips , simply by entering the necessary information in the menu. Next, we'll talk about the pros and cons of these innovations, both for companies and for customers. Advantages for companies Increases team productivity Customers who opt for self-service do not have to wait in line. Soon, the service area starts to work with more 'slack', and the team is able to focus on more complex problems and cases of greater importance for the company's business.
Decrease operating costs As part of the consumers do not need to speak with the service team, the waiting time in line decreases, as well as the price of calls. Over time, the service area starts to depend on fewer people, thus being able to reduce expenses with operators. In addition, cloud service solutions have much lower costs, as they do not need cloud accommodation and technicians for the operation. This also reduces the cost of service and is part of the benefits of technology for companies. Disadvantages for companies Requires constant updates Service systems, processes, among others, need to be constantly updated and any company needs to keep up with this.
It allows consumers to perform their own service, without needing an attendant (person) to do so. Through the URA itself, it is possible, for example, to check the balance available on your credit card or to Special Database request a duplicate of the slips , simply by entering the necessary information in the menu. Next, we'll talk about the pros and cons of these innovations, both for companies and for customers. Advantages for companies Increases team productivity Customers who opt for self-service do not have to wait in line. Soon, the service area starts to work with more 'slack', and the team is able to focus on more complex problems and cases of greater importance for the company's business.
Decrease operating costs As part of the consumers do not need to speak with the service team, the waiting time in line decreases, as well as the price of calls. Over time, the service area starts to depend on fewer people, thus being able to reduce expenses with operators. In addition, cloud service solutions have much lower costs, as they do not need cloud accommodation and technicians for the operation. This also reduces the cost of service and is part of the benefits of technology for companies. Disadvantages for companies Requires constant updates Service systems, processes, among others, need to be constantly updated and any company needs to keep up with this.